Our privacy policy
Whether you are already registered or new to Bank of Scotland, there'll be certain information about you that we need. The Data Protection Act means that you're entitled to know how we intend to use it.
The following gives you an overview, but for full details you can download a copy of our leaflet 'Our Privicy Statement'.
Essentially, we use your information to look after your accounts or provide a particular service. Occasionally we may contact you about other things that may interest you or save you money, but of course you can opt out by informing your Development Manager.
We don't sell or reveal your details to any companies outside our Group for their marketing purposes without your consent. If you are receiving any unsolicited marketing approaches from companies you don't normally deal with, you can prevent this by registering with the Mailing,Telephone or Fax Preference services:
Mailing Preference - 020 7291 3310
Telephone Preference - 020 7291 3320
Fax Preference - 020 7291 3330
For more details about all the Preference Services, please see the Direct Marketing Association website: www.dma.org.uk
- Customer information may be used to prevent crime and trace those responsible. We are also legally obliged to disclose information about customers to certain bodies that have statutory authority
- We'll keep a record of your e-mail address and any messages you send us and may contact you unless you ask us not to
- We may record telephone conversations to offer additional security, resolve complaints and improve our standards
- All our employees are personally responsible for maintaining customer confidentiality
- If you apply for certain products, such as a pension, we may ask for sensitive information such as medical details. If so, we will ask for your consent