Service Q&A's
Top 5
1. Q - Can you tell me when the fax I sent yesterday will be actioned?
A - Yes, Check "Daily Service Update" for the current position on the home page of the website.
2. Q - Where can I find Buy-to-Let criteria information on your website?
A - Click Here to find our Buy-to-Let criteria.
3. Q - Please can you tell me if product BFR/BBT --- is still available?
A - Yes, Click here to use our product search tool which will tell you if your product is still available.
4. Q - Please can you tell me which local office is carrying out the property risk assessment?
A - Yes, visit www.colleys.co.uk or call 0845 602 3466.
5. Q - I have a client on a basic salary of £15k and £4k guaranteed bonus, can you tell me how much he can borrow?
A - Yes, See our affordability calculators to see how much we will lend your client.
Q - I have submitted a remortgage package application and I need the telephone no. for Hammonds Direct Solicitors?
A - See our "Conveyancer Contact Information". [link to this sheet / PDF please)
Q - I have just submitted a case worth over £500k is there a dedicated team that deal with large loans?
A - Yes, click here for more information on our Premier Team.
Q - I want to submit business through Legal & General, how do I get a new panel no. set up?
A - Please use our Panel Appointment/Amendment Form to register new or amend your panel number.
Q - Can you tell me how much it would cost for a Level 2 valuation for a property worth £600k?
A - Yes, see our valuations and surveys form.
Q - Can I have a fax copy of a Certificate of title so I can request funds?
A - Yes, Click here for the COTS.
Q - Can you tell me how much rental income I would need to achieve to service a loan of £160k?
A - Yes, you can check our Buy to let rental income calculator by clicking here.
Q - I am having problems logging in to E-service, who do I call to sort out this problem?
A - See our contact us section for our online help desk numbers.
Q - What is the maximum no. of properties we can lend on?
A - There no maximum no. of properties, but it can`t exceed £10,000,000 worth. See our lending guide for more information.
Q - I have never submitted any business to you before, how to I get set up to submit business?
A - Please select our "Panel Appointment Form" and complete and submit or alternatively click on "Find a development manager" and select the one for your area.
Q - My customer wants to apply for a further advance, what is the procedure for this?
A - See our Further Advances and Product Transfers section for the full information on how to apply for a further advance.
Q - My client wants to transfer to a new product and borrow some extra, how do I go about doing this?
A - See our Further Advances and Product Transfers section for the full information on how to apply for a further advance.
Q - I want to submit new property details, where do I get the pro- forma to do this?
A - Click here for the revised property details pro forma.
For all other queries please contact Sales Support Helpline on 0845 608 0038
