Daily Service Update
The table below details our current service position, and will give you an indication of when you are likely to hear from us in response to your communication. It will be updated daily to let you know whenever service levels fail to meet target.
At Bank of Scotland, the quality of the service we provide to our intermediaries is very important to us, and we always endeavour to process your cases promptly, however, if you are working to a deadline such as exchange of contracts, or completion, and are concerned about the timescales below, please call our Relationship Team on 0845 3060031 with details of your deadline, and we will be happy to prioritise your case as necessary.
Process |
Target |
Current Position |
|---|---|---|
Contact Emails |
24 Hours |
ON TARGET |
Decision In Principle (DIP) Referrals |
24 Hours |
ON TARGET |
Full Application Referrals |
3 Hours |
ON TARGET |
Full Application - Non Referred |
24 Hours |
ON TARGET |
Mail - Pending Offer |
1 Business Day |
ON TARGET |