Help and Support
As winners of the Financial Adviser 5 star Service Award, quality service is a priority for any financial institution but at Bank of Scotland we like to raise the bar even higher.
Our experienced Development Managers and Relationship Teams have built working relationships that go back many years. They’ll get to know you and your business in detail and are dedicated to ensuring that you enjoy the full benefits of your partnership with Bank of Scotland. Our teams are always on hand to answer any questions that you might have and pride themselves on moving as quickly as the market does when keeping you up to speed with product developments and rate changes.
As well as providing personal 1:1 service we are also able to offer an online application system. With a 5 Star Gold Technology Service Award, E-Service, our online application system was built to give you the speed and convenience of an online application which can deal with the types of complex clients and unusual financial situations of today's mortgage client.
To help you even further we have developed this help & support section where you can find things to help you with everyday questions you may have with service or our online system.