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If you are already registered with Bank of Scotland and you have a case that is outside standard lending terms or you are unsure, simply give us a call and speak directly to your Dedicated Relationship Team. Our teams based in Edinburgh can help with progressing cases and updating intermediaries on the progress of their case. They are also there to help with verification or collecting additional information from the customer if needed.

You can e-mail or phone your team as follows:

Call 0845 306 0031 or email intermediariesonline4897@bankofscotland.co.uk

Procuration Fees

For queries on procuration fees email
mortgagesprocurationfees@bankofscotland.co.uk

Bank of Scotland E-Service

To register for our online application service speak to your Development Manager.

• For problems registering or using E-Service call our online helpdesk: 0845 605 0524
• For password resets call: 0845 602 0000.

Note: Communications for service updates, product changes and policy notifications are issued using the email address you registered with, so please remember to keep your email address up to date.

For more information on E-Service see our website for our full guide.

Supporting documentation for applications

Any supporting documentation (including ID verifiaction, proof of income, proof of residency) - should be posted to:

Bank of Scotland Mortgages
PO Box 548
Leeds
LS1 1WU

Important information and communications

Communications for service updates, product changes (including withdrawals and new products), policy notifications and underwriting changes are issued using the email address you registered on E-Service. Please remember to keep your email address up to date.

If you would like to supply us with additional addresses or a central mail box address for these please fill out this form

Acceptance of faxed documents

We can accept all documents required to support your client’s mortgage application by fax.

The documents that can be faxed include all documents relating to underwriting, name and address verification, signed customer declarations and Direct Debit mandates.

The process to follow when submitting a fax is shown below.

Each document must be certified by the intermediary with the following noted:

• Copy of original seen
• Intermediary signature
• Intermediary name
• Date
• Name of Intermediary company/company stamp
• Where document contains a photograph, notation required, confirming ‘good likeness to person’.

There is no need to forward the original document to us.

The fax number to use is 0845 603 9009.

To make sure the documents are added to your client’s file, please note clearly the mortgage roll number on each page faxed to us.